The Media Hub Transition project aimed to streamline the digital footprint of Services Australia by consolidating the functionality of the standalone Services Australia media hub site into the main Services Australia website. The initiative sought to reduce unnecessary expenditure, enhance online security, and improve user experience.

Through stakeholder engagement and analytics the key components of the stand-alone media hub site were identified. Multiple rounds of design iteration and review were undertaken to insure the final solution met all technical, brand and department requirements.

Once approved the new media hub features launched on the main Services Australia site in April 2023.